Shipping
CAN I PLACE AN ORDER IF MY SHIPPING ADDRESS IS NOT THE SAME AS MY CREDIT CARD’S BILLING ADDRESS?
This isn’t an issue as long as the names on the credit card and the shipping address match. However, if the payment gateway advises us to check this order, please be aware that we will require additional verification.
We request payment via any alternative payment option if the billing country differs from the shipping country.
WHICH COUNTRIES DO YOU SHIP TO?
We ship all around the world.
DO YOU SHIP TO P.O. BOXES?
Yes, we do ship to P.O. Boxes.
WHERE DO YOU SHIP FROM?
Our products are shipped from India, Singapore, Thailand, and the European Union, among others. Our organization’s name is not printed on any packages, and shipments are sent from a variety of locations to ensure maximum discretion and the best chance of successful shipping.
IS IT NECESSARY TO OBTAIN A SIGNATURE FOR SHIPPING, AND IF SO, WHY?
Yes, our shipment method necessitates your signature upon receipt of your package. When a consumer receives their order and claims they never received anything, we can use this information to combat any false chargebacks.
WHAT ARE YOUR PROCEDURES FOR DEALING WITH CREDIT CARD DISPUTES?
We have a 99 percent success rate in winning such credit card disputes because we provide our customers’ order data, a picture of our parcel, and postal service evidence that the item was received. On the contrary, each false dispute damages the fraudster’s credit report and affects his credit history, as well as requires him to pay a fee ranging from $25 to $200 for the illegal dispute.
ARE THERE ANY CHANCES OF POSSIBLE SHIPPING DELAYS?
On average, 80%–85% of airmail packages arrive in 5 business days, with the rest arriving in 12 business days. This is due to inconsistencies among various postal officers, not to the service we provide.
The majority of delays are caused by customs officers in the country from which imports are exported or in the destination country from which imports are imported. If your order has not moved in five days as indicated by your tracking number, this is most likely the cause.
WHY DO SHIPPING DELAYS OCCUR?
Shipping times are affected by many factors, such as postal service efficiency, customs clearance, international transit, and so on, which is why we only provide an estimate based on our statistics and previous experience.
HOW LONG DOES IT TAKE TO COMPLETE THE SHIPPING PROCESS?
The shipping time ranges from 5 to 17 working days, depending on the location. For the United States, Canada, Europe, and Asia, it takes 5 to 12 business days. To South Africa, it takes 8 to 17 business days.
HOW DO WE SHIP LARGE QUANTITY ORDERS?
If your order is too large to fit in the same shipment envelope as a small order, we promise it will be split into the appropriate number of smaller shipments.
We assure you that no matter how large your order is, it will be packed with the same level of discretion as smaller orders. Furthermore, regardless of the number of separate shipments we need to ship, you will only be charged one shipping and handling price.
HOW LONG DOES IT TAKE TO PLACE AN ORDER AND SHIP IT?
Once your transaction is placed, you will receive an order confirmation email with a list of the things you have purchased. We process and ship your order within 2-5 business days after receiving payment.
Shipping durations are determined by a variety of circumstances, including our shipping method, postal service efficiency, customs clearance, international transit, and so on. Therefore, we can only give you an estimate based on our statistics and previous experience.
Once a tracking number is supplied, shipment to the United States (where the majority of our clients are located) usually takes 5 to 12 business days.
Returns and Refunds
WHAT SHOULD I DO IF MY PACKAGE HAS MISSING OR DAMAGED ITEMS?
We may be able to compensate you by reshipping any missing items, issuing a partial refund, issuing a credit toward a future purchase, or issuing a discount coupon.
If your order was dispatched but some items were damaged or missing, you can do so by emailing us a picture of everything you received, including the packing labels, as soon as possible. This will assist us in determining what occurred and how to avoid such issues in the future.
In most cases, we will respond with the results of our investigation within two business days.
Tracking
WHAT IS THE BEST WAY FOR ME TO KEEP TRACK OF MY ORDER?
After we receive payment for your purchases, we will provide you with your shipping tracking number automatically within 2–5 business days.
- If your order is being shipped to you in the United States, you can track it at https://tools.usps.com
- You may monitor your order on com if it’s going to an overseas (non-US) location.
You can find your tracking number by logging in to “My Account” on our website with the username and password you used to place your order, then heading to “Order History,” where the tracking number for each of your orders will be shown.
WHY DOES IT APPEAR THAT MY PACKAGE IS STUCK IN THE SAME SPOT?
This typically occurs when parcels are held at customs awaiting clearance by a local customs office.
This does not necessarily imply that there are issues. However, if your order hasn’t moved in over 5 days and the tracking page shows no progress, please contact us and we’ll look into it.
We recommend contacting your local USPS postal office and providing them with the tracking number to receive further information on where the item is now located.
WHAT SHOULD I DO IF THE TRACKING WEBSITE CLAIMS MY TRACKING NUMBER IS INVALID?
Only after 72 hours have passed since your item arrived at our logistics center can you trace it. Please notify us if the tracking number is not made available to you after 3 business days, and we will look into it.
We propose that our customers in the United States use AfterShip.com until their order arrives in the country. After that, you can track your package using the USPS website. We recommend that you register your email address with USPS to receive regular updates on the progress of your order’s shipping.
WHAT SHOULD I DO IF MY ORDER ISN’T COMPLETE WHEN IT ARRIVES?
We’ll need you to take a picture of what you got, including the packaging labels, and send it to us. This will aid us in determining how this occurred and preventing similar issues in the future.
We usually respond within two business days with the results of our research.
If we made a mistake, we can compensate you with a reshipment of missing items, a partial refund, a credit toward your next purchase, or a discount voucher.